Profile

• Ambassador

Another Star · Full-time

May 2022 - Present · 4 yrs +

New York, United States · On-site

- Led multi-day systems training for new hires, developing and delivering content that enhanced onboarding and long-term performance.

- Detect, escalate, and resolve system discrepancies across PMS platforms and operational workflows daily to minimize service disruption and maintain compliance.

- Conducted payment verification through background checks to screen for fraudulent activity and protect financial controls.

- Created workstation checklists and streamlined process documentation that standardized guest support workflows across the team.

• Server / Hostess

Chama Mama · Full-time

Apr 2021 - May 2022 · 1 yr 2 mos

New York, United States · On-site

- Managed daily financial closing procedures, account reconciliation, and detailed reporting to maintain financial controls and accuracy.

- Delivered customer service as both hostess and server while coordinating cross-functionally to ensure smooth service and operational efficiency during peak service times.

• Administrative Assistant

TPK Tax Services · Seasonal

Jan 2021 - Feb 2022 · 1 yr 2 mos

Bronx, New York, United States · On-site

- Created and maintained an Excel-based billing and accounts receivable tracking system for 500+ clients monthly, ensuring accuracy and transparency in financial reporting.

- Entered sensitive tax return data with precision, maintaining strict compliance standards and minimizing filing errors.

- Conducted daily account follow-up with clients via phone and email to resolve issues and accelerate collections

- Educated clients on tax law updates, form completion, and compliance requirements, reducing confusion and supporting informed decision-making.

• Administrative Assistant

Quality Associates Tax & Accounting Servies · Seasonal

Feb 2017 - Mar 2020 · 3 yrs 2 mos

Bronx, New York, United States · On-site

- Managed client billing and tax data for 10-15 clients daily, streamlining preparation, review, and error correction processes.

- Educated clients daily on tax law updates and financial planning strategies to support informed decision-making.

- Handled client communication, scheduling, payment processing, and file organization across multiple clients and accounts.

- Trained and supervised new secretarial staff, managing onboarding and workflow integration.

• Project Management Professional (PMP)

Project Management Institute (PMI)
2026

• Business Studies,

2 years completed
Montego Bay Community College, Jamaica
2016

• Individual Tax Certification

H&R Block
2020

• Agile Project Management

Google Coursera
November 2025
Credential ID: ROZ4P468ANN6
View Credential

• Project Execution: Running the Project

Google Coursera
June 2025
Credential ID:  A44HHGTQI48R
View Credential

• Project Planning: Putting It All Together

Google Coursera
March 2025
Credential ID: CVG52ARJXNLX
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• Asana Ambassador

Asana
November 2024
Credential ID: dvasgxbbroy5
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• Project Initiation: Starting a Successful Project

Google Coursera
October 2024
View Credential

• Foundations of Project Management

Google Coursera
September 2024
View Credential

• Analyze Data with SQL Skill Path

Codecademy
January 2024
Credential ID: 65B8634A60
View Credential

• SaaS

• Google Suite

• Slack

• Canva

• Asana

• Monday.com

• Notion

• Microsoft Office

• Project Management

• Project Initiation

• Project Planning

• Agile Project Management

• Team Coordination

• Communication

• Problem Solving

• Time & Schedule Management

• Administrative Assistance

• Data Entry

• Strong Written & Verbal Communication

• Organization

• Calendar/Schedule Management

• Digital Literacy & Adaptability

• Dancing

Stilettos | Salsa | Open Choreography

• Reading

Self-help | Non-Fiction | Fiction

• Crafting

Paper Crafts | Vinyl Crafts | Baking

• Chess
  
  

• Health & Fitness

Mat Pilates | Gym Training | Running

• Swimming

Level 4